The Importance of Transparency in Industry-Standard Server Support Services Offerings / ITWorld.com, April 2007
PDF - http://reg.itworld.com/servlet/Frs.FrsGetContent?id=80012093
WHI T E PAPER
Matt Healey
"Have you been introducing risk into your IT landscape without knowing it? Chances are
if you have begun to rely on industry-standard servers to run critical workloads, then you
are unwittingly exposing your company to risks because the support services for these
servers may not be as robust as you think they are."