Confidence in the criminal justice system: what lies beneath? / Ministry of Justice, 7 August 2007
PDF - http://www.justice.gov.uk/docs/criminal-justice-system-report.pdf
"This report presents the findings from an omnibus survey and focus groups designed to identify the factors that people consider when answering the question: 'How confident are you that the criminal justice system is effective in bringing people who commit crimes to justice?'