How do we measure who in the tribe is ready for change? / Ideal Government [blog], 18 September 2007
http://digbig.com/4tpyr
"We want government and public services to treat people with respect, as if they were the servants not the masters, cost less money, sort out problems honestly and quickly and behave in a generally ideal manner. That means, I think we can agree, a pretty deep and broad culture change in the best part of 5m people and a huge number of institutions [...] So here’s a question. Is there a simple way of measuring how ready people are to change?"