First Response to Victims of Crime / National Sheriffs Association, April 2008
PDF - http://www.ovc.gov/publications/infores/pdftxt/FirstResponseGuidebook.pdf
"By approaching victims in a respectful and supportive manner, officers can gain their trust and cooperation. Victims may then be more willing to provide detailed information about the crime to officers and later to investigators and prosecutors, which, in turn, will lead to the conviction of more criminals."