Human Rights Insight Project / Ministry of Justice, 10 January 2008
PDF - http://www.justice.gov.uk/docs/human-rights-insight-full.pdf
Ministry of Justice Research Series 01/08
"This report presents the findings from the Human Rights Insight Project, which set out to establish whether human rights could be used empirically as a tool to improve the public's experience of public services and if so, how government could encourage and facilitate this."
Foreword, executive summary, chapters 1 and 2
PDF - http://www.justice.gov.uk/docs/human-rights-insight-part1.pdf
Chapters 3, 4 and 5, appendices
PDF - http://www.justice.gov.uk/docs/human-rights-insight-part2.pdf