Technology is key to public services / Computing, 27 June 2008
http://www.computing.co.uk/computing/news/2220259/review-technology-key-public
Tom Young
"Technology enables public services to offer more personalised services by providing information on citizens and enabling government to tailor delivery, while joining up systems reduces the number of departments people have to deal with. The review – Excellence and fairness: Achieving world class public services – cites NHS Direct as an example of how well structured information available online can improve people's lives."
Report: PDF - http://www.cabinetoffice.gov.uk/strategy/work_areas/public_services.aspx