Another successful year for Identity & Passport Service: But ID Cards loom on the horizon/ Public Technology, 2 July 2008

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"The Identity and Passport Service (IPS) has had another highly successful year with the smooth introduction of new passport interviews. But, the tough work starts, with the plans to move forward on the National ID cards scheme.

The IPS Annual Report and Accounts published yesterday highlights IPS' success in exceeding all its customer service targets including processing 99.62 per cent of postal passport applications in ten days and a 97.5 per cent customer satisfaction rating. The report also shows that around 9,000 fraud attempts were detected in 2007/2008, up on last year's figures."