Potential to add value from Shared Services is under-exploited according to Atos Consulting / WebWire, 19 May 2007
http://www.webwire.com/ViewPressRel.asp?aId=36731
"Atos Consulting, the business consulting arm of Atos Origin, announced that it will be launching its new, proven quick scan Shared Services diagnostic tool at Shared Services Week in Prague, Czech Republic, on 21–23 May 2007. The diagnostic tool is designed to facilitate the assessment of progress against best practices in Shared Services organisations across the following six areas: leadership, organisation, people and culture, customer service, processes, systems and technology."