Transformational government brings major improvements to public services, says report / Public Technology, 18 Jul 2008

http://www.publictechnology.net/modules.php?op=modload&name=News&file=article&sid=16682
"The Cabinet Office has published its latest report highlighting how and where people are benefiting from work across Government to transform our public services for the better. The Transformational Government Annual Report shines a light on progress made in ensuring our public services are always designed and delivered around the needs of the user."