ID & technology gap between Councils and Citizens broadens says hard-hitting report / Public Technology, 12 September 2008
http://www.publictechnology.net/modules.php?op=modload&name=News&file=article&sid=17298
"A report on identity management published by Experian, the global information services company, reveals that while citizens are embracing new technology, Local Government is behind the times when it comes to identity (ID) authentication. The research findings show that two out of three people want to apply online for benefits and services, such as parking permits, council tax/housing benefits and travel cards."
Experian press release http://press.experian.com/documents/showdoc.cfm