Reporting Performance Information to Citizens/ Communities and Local Government, 9 July 2008
http://www.communities.gov.uk/documents/communities/pdf/35.pdf
"This report presents findings from research which investigates how local authorities report their performance information to citizens and what support is available to assist them with this task. Through local authority case studies and focus groups with citizens, the research identifies some examples of good practice by local authorities in reporting performance information to citizens and explores the type of information of interest to citizens."