Block That Defense: How to Make Sure Your Constructive Criticism Works
Harvard Management Update, Sep 1, 2007
http://digbig.com/4tpep
Anne Field
"Why do top executives have difficulty receiving and responding to constructive criticism? Because so many highfliers have received little criticism in their careers. The result is that when receiving criticism, the highest-performing employees in an organisation are the ones most likely to become defensive - to screen out criticism and place the blame on anyone and everyone but themselves. Although getting highfliers to take in and respond to honest feedback can be tough, it's not impossible. Learn how to get through your best managers' defences and have your feedback heard."
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