Hampshire Constabulary gets web-based ITIL service desk / Public Technology, 2 August 2007
http://digbig.com/4tpat
"Hampshire Constabulary has selected Infra Corporation’s web-based IT Service Management Software for its new ITIL-compliant service desk. The Infra solution automates key Incident and Problem Management processes for more efficient support of the Constabulary’s 700 applications, 3,500 desktop machines and mission-critical Airwave digital radio system. The Infra system, which was chosen for its flexibility, depth of functionality and ease-of-implementation, also provides a fully integrated CMDB, Knowledge Base and Customer Portal."