Improving Technology Utilization in Electronic Government around the World, 2008 / The Brookings Institution, August 2008
http://www.brookings.edu/reports/2008/0817_egovernment_west.aspx
"Few developments have had broader consequences for the public sector than the introduction of the Internet and digital technology.[...] Jeffrey Seifert and Matthew Bonham argue digital government has the potential to transform governmental efficiency, transparency, citizen trust and political participation in transitional democracies."
Report: Improving Technology Utilization in Electronic Government around the World, 2008
PDF - http://digbig.com/4xphg
Darrell M. West