Case study: Managing conflict inside organisations
Transformation, Autumn 2007, p44-48
PDF - http://digbig.com/4tyhc
Baroness Fritchie
"Conflict is a regrettable, but inevitable, part of organisational life. Based on her long experience of studying conflict, Baroness Fritchie, Fellow of the Sunningdale Institute, sets out a typology for understanding the different phases that conflicts go through and the best ways to resolve them."