How IT Departments Can Learn to Say Yes to End Users / CIO.com, 15 November 2007
http://www.cio.com/article/155400?source=nlt_cioinsider
Laurie M. Orlov
"You say yes when business colleagues ask for something new, but usually you don't really mean it. That won't fly anymore.
When it comes to new requests from business peers, IT organisations typically put on a happy face. From the CIO to the help desk, staffers try hard to fit new systems into the context of the old, get changes onto the list of prioritized projects and get a grip on emerging technologies. But behind the smiles, let's face it: The job of an IT organisation is to protect information with standards, preserve prioritised investments and minimise risk."