Impact of data-sharing and privacy laws on customer service / Number 10, 15 Jan 2007
http://www.number10.gov.uk/output/Page10759.asp
"Overzealous data sharing rules may be an obstacle to improving public services.
Laws and procedures that prevent different public services from sharing their customers' personal details should be reviewed to bring customer care in the public sector up to the best private sector standards." [Part of the Prime Minister's policy review]